If you are not sure if you are using your services, you can try them for 30 days before being bound by your two-year contract. This is the best way to test how good or bad they are. Everybody! Internet packages come with a 2-year service plan contract, and their advertised prices require customers to connect to Paperless Billing and AutoPay options. Without these options, each Internet package costs $7 more per month. I got Wow! For over 10 years and here is what I have learned on the way and the problems I currently have that warrants an evaluation of a star. Internet 100 is available for $24.99 per month, but only if you sign a two-year contract (service plan contract, SPA) and sign up for AutoPay and Paperless Billing. No contract is required with WOW! Internet 100 plan, which means there is no early termination fee if you have to change or cancel your service when you move. However, to get the best rates with Internet plans 200, 500 or Gig Internet, a 12-month agreement is required. The ETF is $165, but decreases by $15 for each month of service ended. Wow! Website has a good repository of support resources for all your services, as well as a FAQ space that explains in detail the most common concerns.
It covers every section, from the basic Internet establishment and how its WI-Fi network works, to billing, registration for additional services and detailed prices for each year of their contract. I have an extremely frustrating experience with WOW invoices. I was convinced by a salesman who knocked on my door to move from Comcast to WOW. I used his service for a few years. However, I called to end my service in November 2019, because my wife and I had sold our house and they were going to leave the state. I was asked where we were going so they could check if they offered a service in the area. They did not. I was then told that I would have my last bill around December 19. I received the invoice as promised and it was for a period up to January 1, beyond my departure date, but I still paid the bill.
Of course, you pay about $25 more per month to terminate this two-year contract. It`s still good to have that choice, isn`t it? 1. Legacy Equipment: Wow! to continuously modify and develop their consumer equipment in order to preserve the importance of the sector. You will discover over time that they will not call you and that they will automatically change your old devices. I learned that they had to ask. Every year or something like that, I recommend wow ask! whether the equipment you use now will give you the best and most relevant experience in your area. If not, ask how they will update you. Once, a few years ago, Wow! our Internet speed at no extra cost to us, the consumer! How beautiful it is from them! But after six months, they started charging us for the top gear. We did not ask them to increase the speed, they did. When I called to complain about the higher rates, they said our alternative was to go back to the old speed. The speed is slower.
The customer service staff was shocked when I said, “Do it!” I switched cable companies and had to call WOW three times to have them send me crates to make their equipment. All of their devices had date tags on the bottom and their waste was between 12 and 15 years old. I thought I was done with them, they sent me an explanation for $77.47, which included a $10.00 fee. When I called WOW, I got Nicaragua, and I asked how I had a late cargo when there was no explanation for $67.47. He didn`t know. Ninety-nine percent of the time you get Managua, Nicaragua, if you call WOW. A TERRIBLE SOCIETY! Everybody! Internet options require you to sign a two-year contract, so read carefully the prices of your option.